Insurance Claims
Roof Insurance Claims, Start to Finish
When a storm damages your roof, we photograph it, meet the adjuster and rebuild it. You make one call.
A roof claim has two halves: proving the damage and fixing it. Most roofers only do the second half. We do both. Our crew gets on the roof the same week you call, photographs every lifted shingle, dented vent and cracked seal, and puts it in a report your insurance company can act on. When the adjuster comes out, we are standing next to them.
Your policy already paid for this protection. What it does not give you is someone who knows how adjusters score a roof. That is where twenty years of storm work matters. We know which damage gets missed from the ground, how to document it so it is not disputed, and how to keep the claim moving until the new roof is on.
How We Run Your Claim
Roof Inspection
Free. We walk the roof, photograph the damage and give you a written summary the same day when we can.
You Open the Claim
Call your insurer with our report in hand. We tell you exactly what to say and what to send.
Adjuster Visit
We are on site with the adjuster, pointing out every item in our report so nothing gets skipped.
Restoration
Claim approved, roof rebuilt by a GAF Certified crew. We handle the paperwork the insurer needs at closeout.
What Storm Damage Looks Like From the Roof
- Shingles creased or lifted at the edge, even if none are missing
- Soft spots and bruised shingles from hail
- Loose granules piling up at the downspouts
- Water marks on the ceiling or in the attic
- Bent vents, flashing pulled loose, dented gutters
- Wind damage to siding, fences and outdoor equipment nearby
What You Get With Us
- Free, photographed roof inspection after any storm
- A written damage report for your insurer
- Our estimator at the adjuster meeting
- Emergency tarping while the claim is pending
- GAF Certified restoration once it is approved
Does homeowner insurance cover a roof damaged by wind or hail?
Usually storm damage is a covered event, and the payout can range from a repair to a full replacement depending on what the adjuster approves. The inspection that starts the process is free with us.
Should I call the roofer or the insurance company first after a storm?
Call us first at (509) 316-8629. Once we have photographed and written up the damage you have a much stronger claim to open, and we can tarp anything that is actively leaking that same visit.
Will someone from Pantoja's be there when the adjuster comes?
Yes. Our estimator meets the adjuster at your property with our report so the scope they approve matches what the roof actually needs.
Is there a time limit on filing a roof claim?
Policies vary, and many close the window about a year after the storm. A quick free inspection soon after a wind or hail event tells you whether a claim is worth opening at all.
My claim was denied. Is that final?
Not necessarily. Damage that was underestimated or never photographed can support a reopened claim once it is properly documented. We will take a free second look.